We dispatch all orders within 1–2 business days from Victoria.

Delivery Timeframes

• Standard Delivery (Australia‑wide): 3–7 business days

Delivery timeframes are estimates provided by our carriers. If unexpected delays occur, we will keep you informed.

Shipping Rates

• Flat‑rate shipping: $15.00

• Free shipping for orders over $75.00

Returns, Refunds & Replacements

We comply with the Australian Consumer Law (ACL), which provides consumers with automatic guarantees that products must be:

• of acceptable quality,

• fit for purpose,

• match their description

When You Are Entitled to a Refund or Replacement

Major Problems (Major Failures)

You are entitled to choose a refund, replacement, or repair if a product has a major failure.
A major failure includes when a product:

• is significantly different from its description,

• is substantially unfit for purpose and cannot be fixed easily, or

Minor Problems

If a product has a minor issue, we will repair, replace, or refund within a reasonable time.

Change‑of‑Mind Returns

Change‑of‑mind returns are available at our discretion and must be requested within 30 days of receiving your order.

To be eligible, items must be:

• unused and in original condition,

• unopened (for skincare, balms, deodorant, wax products),

• returned at the customer’s expense unless otherwise agreed.

How to Request a Return

Please email vswaxnatural@gmail.com with:

• Your name

• Order number

• Description of the issue

• Photos (if item is faulty)

We will respond within 2 business days with next steps.

Proof of Purchase

A proof of purchase (email receipt, order confirmation, or bank statement) is required for all returns and remedies.

Exclusions

We cannot accept returns for:

• used skincare or deodorant (unless faulty),

• candles that have been burned

• items damaged due to misuse or not following safety instructions.

Refund Processing Times

Refunds are processed within 3–5 business days back to the original payment method.